Question 1

How does billing percentage pricing work?

Accepted Answer

We charge a percentage of the collections we successfully recover for your practice. This means our incentives are aligned with yours — we only succeed when you get paid. The percentage is based on your practice size, specialty, and volume.

Question 2

Do you require long-term contracts?

Accepted Answer

No. We offer month-to-month agreements with no long-term contracts. We earn your business every month through results, not lock-in. You can cancel with 30 days notice.

Question 3

How long does onboarding take?

Accepted Answer

Most practices are fully onboarded and live within 48 hours. Our dedicated implementation team handles credentialing, system integration, and staff training so there is zero disruption to your operations.

Question 4

What EHR systems do you integrate with?

Accepted Answer

We integrate with all major EHR systems including Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, Allscripts, DrChrono, Practice Fusion, and many more. If you use it, we can connect to it.

Question 5

Is my patient data HIPAA compliant?

Accepted Answer

Absolutely. HIPAA compliance is foundational to everything we do. All data is encrypted in transit and at rest, our team undergoes annual HIPAA training, and we maintain SOC 2 compliance for additional security assurance.

Question 6

What specialties do you cover?

Accepted Answer

We serve 50+ medical specialties including internal medicine, family practice, cardiology, orthopedics, dermatology, neurology, psychiatry, urology, and many more. Each specialty has dedicated coders with specific expertise.

Question 7

What is your denial rate?

Accepted Answer

Our average denial rate is under 3%, compared to the industry average of 5-10%. Our proprietary claim scrubbing engine checks every claim against payer-specific rules before submission, achieving a 94%+ first-pass rate.

Question 8

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or adjust your plan at any time as your practice grows. We will work with you to ensure a smooth transition and that all new services are properly configured.

Transparent Pricing for Every Practice Size

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